top of page


Our values on user privacy and data protection

  • User privacy and data protection are human rights.

  • We have a duty of care our customers, staff and stakeholders with their data.

  • Data is a liability and should only be collected and processed when absolutely necessary

  • We dislike spam as much as you do.

  • We will never sell, rent or otherwise distribute or make public your personal information.

1.  Relevant legislation

Along with our business and internal computer systems, this website is designed to be used by UK residents only.  It complies with the following national and EU legislation with regards to the data protection of our customers, partners and user privacy.

2.  Personal data that this website collects and why we collect it

This website does not collect or use personal information. This website is designed to provide you with our contact information.

3.  Email Links

We provide email links for your convenience on our website. Should you choose to contact us by using our email links, none of the data that you supply will be stored by this website.  You will essentially transfer off of our website and into your own email system.

4.  Other Websites

Our website contains links to enable you to visit other sites of interest easily. Once you have used these links to leave our site you should note that we do not have any control of the other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Data collected about your interaction with this website is not transferred to or otherwise shared with the website you are transferring to.

5.  Other People’s data

You must not send us personal information about someone else without first getting his or her consent for it to be used and disclosed in the ways set out in this statement. This is because we will assume he or she has agreed, although we may still ask for confirmation from them. Where you do give us information about someone else, or someone else discloses a connection with you, that information may be taken into account with your other personal information.

6.  How we store your personal information

Once we receive your information into our systems, your data will be stored securely in line with legal and regulatory requirements.

7.  Our Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully selected and all of them comply with the legislation set out in section 1.

We will make relevant data privacy statements available to you as part of our terms and conditions and as appropriate.

8.  Data Breaches

We will report any unlawful data breach relevant to our business or the database of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach, if it is apparent that personal data stored in an identifiable manner has been lost, stolen or accidentally destroyed.

Our first point of contact in such cases is the Information Commissioners Office (ICO) as our regulatory authority in all aspects of privacy and data protection. The ICO can be contacted via and our registration under Afia Limited with them can be found on the public register.

9.  Data Controller

The data controller of this website is Afia Limited. Our registration with the ICO can be found on the public register under our registered address Easistore Room 1F, North Farm Estate, Longfield Road, Tunbridge Wells, Kent, TN2 3EY with registration number Z9927869.

10.  Data Protection Officer

Nick Kelly
Managing Director
01892 541407

11.  Your Rights under the GDPR from May 2018

a)  The right to be informed. 
      We meet your rights by providing you with this Privacy Statement.

b)  The right of access.
      You have the right to obtain confirmation that your data is being processed and access to your personal information, also        known as Subject Access Rights.

c)  The right of rectification.
     You have the right to update us with any changes to your personal information if it is inaccurate or incomplete.

d)  The right of erasure.
     The right to erasure is also known as ‘the right to be forgotten’. The broad principle underpinning this right is to enable             you to request the deletion or removal of personal data where there is no compelling reason for its continued


e)  The right to restrict processing.

     When processing is restricted, you permit us to store your personal data, but do not allow us to further process it. We can       retain just enough information about you to ensure that the restriction is respected in future.

f)  The right to data portability.
     It allows you to obtain and reuse your personal data for your own purposes across different services.  It allows you to               move, copy or transfer personal data easily from one IT environment to another in a safe and secure way,

     without hindrance to usability.

g) The right to object.
     You have the right to object to processing on legitimate interests or the performance of a task in the public interest, direct        marketing and processing for purposes of scientific or historical research and statistics.

h)  The right to lodge a complaint with a supervisory authority.

     The supervisory authority with regards to data protection and privacy is the Information Commissioners Office                           (ICO). Contact them on or telephone 0303 123 1113.

12.  Data Retention

Once you have provided us with your information, we will retain your data as outlined below. The Data Protection Officer is responsible for all records.

This listing does not including external mailing lists which you may join and leave at your leisure.

Record Type                                                                    Retention Period

Staff records                                                                    6 years after termination

Staff records (H&S)                                                         40 years after termination

Staff records (Pensions)                                                  6 years after scheme end

Company accounts, Finance & VAT records                  6 years and current

Money Laundering                                                           5 years

Board meeting minutes & resolutions                             10 years

Internal audit records                                                       6 years

Communication records (including enquiries)                12 months from transaction

Waste                                                                               3 years from transaction

Electronic Waste (WEEE)                                                 4 years from transaction

Record destruction records                                             6 years after activity

13.  Changes to our privacy statement

This privacy statement may change from time to time in line with legislation, industry changes and internal company developments.  We will not explicitly inform our customers, partners or website users of these changes.

Instead we recommend that you check this page occasionally for any changes to this statement. Specific statement changes and updates are mentioned in the change log below.

Version       Date                   Version Update Detail

2                 5 Nov 2019        Released


This acceptable use policy sets out the terms between you and us under which you may access our website (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use below. is a site operated by Afia Ltd (we or us).  We are registered in England and Wales under company number

04128966 and we have our registered office at Easistore, Room 1f North Farm Estate Longfield Road, Tunbridge Wells, Kent, England, TN2 3EY.  Our main trading address is Easistore, Room 1f North Farm Estate Longfield Road, Tunbridge Wells, Kent, England, TN2 3EY. Our VAT number is 771273232.

Prohibited uses


You may use our site only for lawful purposes.  You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

  • For the purpose of harming or attempting to harm minors in any way.

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.


You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use (see below) 

  • Not to access without authority, interfere with, damage or disrupt:

  • any part of our site;

  • any equipment or network on which our site is stored;

  • any software used in the provision of our site; or

  • any equipment or network or software owned or used by any third party.


Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use (see below) upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.

  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

  • Issue of a warning to you.

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

  • Further legal action against you.

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

Version       Date                   Version Update Detail

1                 5 Nov 2019        Released



Terms of website use

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (our site) as a guest. Use of our site includes accessing or browsing.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

  • Our Privacy Statement (above), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

  • Our Acceptable Use Policy (above), which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.


Information about us is a site operated by Afia Ltd ("We"). We are registered in England and Wales under company number

04128966 and we have our registered office at Easistore, Room 1f North Farm Estate Longfield Road, Tunbridge Wells, Kent, England, TN2 3EY.  Our main trading address is Easistore, Room 1f North Farm Estate Longfield Road, Tunbridge Wells, Kent, England, TN2 3EY. Our VAT number is 771273232.

We are a limited company.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or

  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.


If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.



We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.


You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


You must not establish a link to our site in any website that is not owned by you.


Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.


We reserve the right to withdraw linking permission without notice.


The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (above).

If you wish to make any use of content on our site other than that set out above, please contact

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email

Thank you for visiting our site.

Version       Date                   Version Update Detail

1                 5 Nov 2019        Released

bottom of page